Welcome to Our Community
We’re proud to offer more than just a place to live. Our team is here to support you with responsive service, reliable maintenance, and a commitment to making everyday life a little easier. As a resident, you’re part of a community that cares, and we’re glad you’re here.
Contact Us
Oxford Pointe Tenant Portal
With our convenient tenant portal, you can:
- Review Your Lease: Whether you’re reviewing late fee amounts or familiarizing yourself with our policies, we provide quick access to a copy of your lease.
- Request Maintenance: Make a request in our tenant portal for emergency repair or routine maintenance. We respond immediately to repair emergencies and within 48 hours to routine service requests.
- Pay Your Rent: Paying rent is simple and secure with our online payment system. Log in anytime to submit payments, set up autopay, or review your payment history.
Pet Policy
Finding the right apartment for you and your pets can be a challenge. At Oxford Pointe Apartments, we want you and your furry friends to feel welcome and at home.
We proudly allow both cats and dogs in our units, with a few guidelines to ensure a safe and comfortable environment for all residents.
- Maximum of 2 pets per unit.
- Pet deposit ranges from $350.00 to $500.00 per pet, depending on the unit.
- Half of the deposit is non-refundable (pet fee).
- Dogs must weigh 25 pounds or less as adults.
- Veterinary records must be provided for all pets.
Contact our staff with questions about our pet policy.
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Maintenance Requests
Our on-site maintenance team has been serving this community for over a decade, and they take pride in keeping everything running smoothly.
From routine repairs to preventative upkeep, they aim to complete most requests within 48 hours. If something more urgent comes up, we're prepared to act quickly.
Request MaintenanceWhat Counts as a Maintenance Emergency?
While many repairs can wait for normal business hours, some issues require immediate attention to prevent damage or ensure your safety. Our maintenance team is available 24/7 to respond to true emergencies, which typically include:
- Major water leaks or flooding from burst pipes or overflowing appliances
- Sewage backups or toilet overflows
- No heat during freezing temperatures
- No air conditioning during periods of extreme heat
- Electrical hazards like exposed wiring or sparking outlets
- A non-working refrigerator
- Being locked out or having broken locks
- Broken or shattered windows that create a safety or security risk
- Smoke or carbon monoxide detectors that are not functioning properly
If you're unsure whether your situation is an emergency, give us a call and we’ll help determine the best course of action. For life-threatening situations, always dial 911 first.
